The Disability Access Plan in Word format and Disability Access Plan in PDF are available for easy download and printing. Access information is also available on the Geraldton Airport You’re Welcome listing.
Objective
The purpose of the Disability Access Facilitation plan is to inform passengers with a disability of:
- The service measures that will be taken by the City of Greater Geraldton to ensure them access to the Greenough Terminal (Regular Passenger Transport Terminal) Geraldton Airport.
- The process by which passengers with a disability can assist the City of Greater Geraldton to provide the most appropriate service, through the provision of information prior to travelling.
- Detailed information on the assistance available for each stage of the journey for passengers with a disability where the disability may include; Vision impairment: Use of a wheelchair: Intellectual or physical disability: Hearing impairment: Ambulant disability.
Prior to Arrival
Passengers with a disability are advised to contact the airline or agent for the airline prior to arrival at Geraldton Airport for any assistance which may be required. The airline or agent will then proceed to make the arrangements necessary to assist the passenger both on arrival at the Airport and in boarding the Aircraft, for example provision of wheel chair or lifting equipment. Seating arrangements may be required for a guide person or assistance animal who may be required to travel with the passenger.
At the time of booking it is advisable for passengers to provide the airline with information regarding any special medical needs or equipment which may be required whilst travelling for example an oxygen cylinder. The airline will require the information well in advance to ensure that the appropriate arrangements may be made to accommodate the needs of the passenger.
A list of airlines which service Geraldton Airport is available on the Geraldton Airport website links page.
Kerbside Processes
A drop off pick-up area is available directly in front of the Departure and Arrivals doors at the Greenough Terminal. There is also a parking bay for passengers with a Disability at the northern end of the terminal next to the Departure door.
Passengers are encouraged to liaise with the airline at the time of booking for any direct assistance requirements between kerbside and the terminal.
Security Screening
Access is provided for passengers with a disability through the security screening point with the provision of a hand held screening wand for passengers in wheel chairs who are unable to move through the metal detection unit. It is advisable to contact the airline prior to travel to discuss any matters which may impact on the passenger’s access to security screening and the screened departure lounge.
Airport Terminal
The main entrance to the terminal is through automatic double doors. Access to check-in counters from that point is on one level and accessible with a wheelchair.
The male, female and accessible toilet facilities are accessed from the departure and arrivals areas of the terminal which is open plan. Toilets have Braille identification signage which has been provided in accordance with appropriate standards.
Announcements relating to boarding are made over a loud speaker and there are two Flight Information Display screens in the main arrival and departure lounges and two in the security screened lounge area.
Guide and assistance animals are allowed in the terminal building. Passengers travelling with a guide or assistance animal are encouraged to provide information to the airline when making a booking to allow for appropriate seating arrangements.
A floor plan of the terminal building showing the location of check in counters, departure gates, hire car counters and toilet facilities is attached to this plan.
In the event of emergency instructions will be provided by the fire warden or an airline staff member. To ensure safety passengers are required to follow instructions.
Direct Assistance
Requests for assistance are to be directed to airline staff as assistance will be arranged by the airline. Details of the airlines which service Geraldton Airport and links to their websites are available from the Geraldton Airport website links page
Service Delivery
The plan encourages passengers with concerns to contact airport management staff or a disability advocacy group.
Security Environment
If a heightened threat level were to be applied at Geraldton Airport, or the industry as a whole then this may impact on the delivery of the level of disability access described in the plan.
Consultation
The local disability advocacy groups are encouraged to provide information regarding any concerns which are disclosed to them regarding travel through management staff at Geraldton Airport.
Performance Monitoring
Any concerns notified to airport staff either directly or through the disability advocacy groups will be dealt with in a reasonable timeframe through consultation between the City of Greater Geraldton, the parties concerned and the airline concerned.
Communication Strategies
The plan provides telephone numbers and email addresses. The provision of a detailed map may assist some passengers with a disability.
For feedback please contact:
Geraldton Airport Co-ordinator
Phone (08) 99566988
Fax (08) 99233208
Email admin@geraldtonairport.com.au
City of Greater Geraldton
Phone (08) 99566600
Fax (08) 99566674
Email council@cgg.wa.gov.au
Expected Improvements
There are currently no plans to upgrade the Greenough Terminal Facility at Geraldton Airport. Any future changes to facilities will be reflected in a review to this plan.
Greenough Terminal Floor Plan
